Polish robotics & energy company relies on Zalaris for a global HR system

Zalaris successfully implemented, developed and maintained an SAP HCM system for this global customer and their 170 000+ employees.
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Strategic Objective/ Value Driver

The customer was looking for a trusted partner for global SAP HCM support, which included databases and the data warehouse. The partner selection criteria was: quality of services and continuous improvment of maintenance costs.

Technology scope:
SAP HCM, SAP BI/BW/BO.
Service scope:
HR Managed Services. Providing managed services for the entire ABB (90 countries, 170 000+ users) which covers the full range of support services plus system development. 
Solution:
  • consulting
  • support
  • outsourcing

Role of Zalaris

End to End: from designing services to full execution and continuous monitoring of the system. We successively co-operated with the customer for the past 7 years covering the complete range of consulting services.

Role of Zalaris
We are proud and glad that this customer renewed their contract for HR Managed Services with Zalaris. Our cooperation is still growing and we look forward to continuing it.
— Katarzyna Kwiatkowska, Country Manager at Zalaris Poland

Outcomes achieved

Reduced handling costs. Increased quality of SAP HCM service, quality indicators improved to 99,9%.

Outcomes achieved