Thus:
- We shall seek to deliver on our contracted tasks according to our internal target service levels
- We shall deliver on our contracted requirements and conditions
- We shall work with our customers to develop end-to-end processes with the goal of achieving Six-Sigma Quality
- We shall all work to continuously improve our processes through active use of Lean
- We shall conduct thorough training for all of our employees to ensure continuous focus on implementation and anchoring of best practice processes
- We shall document our quality and follow the processes defined in our Operating Procedure Manuals, Implementation Methods and ITIL
- We shall ensure that all defined controls are being performed and documented to meet SOC requirements
- We shall report on quality on a monthly basis using our own and contractually defined KPIs
- We shall be certified or accredited in accordance with the relevant standards including ISO 27001 for managing of our IT infrastructure
- We shall comply with the ISAE 3402 assurance framework, which forms the basis of SOC reports, providing assurance to our customers that our internal controls are effective and meet international standards
- We shall learn from our mistakes through root-cause analysis and share lessons learned with customers and colleagues
     
  