HR & Payroll Transformation from implementation to BAU

Bridge the gap between transformation and BAU

Most transformation problems are predictable. They're also avoidable if you know what to look for early enough.

• Scope that keeps expanding
• Go-live that landed badly
• BAU team not ready to own the system
• Steering committee not making decisions
• Customisation that's hard to maintain
• Knowledge lost when the project team left
• Benefits that never materialised

Sound familiar? This session addresses all of it.

Seven lessons, ready to use

Each session topic maps directly to a phase where programmes commonly struggle. You'll leave with clear actions, not theory.

1. How to set a vision that holds

What a strong transformation blueprint looks like, and how to align HR, payroll, IT and the business before anyone writes a requirements doc.

2. What to do before implementation starts

The pre-implementation checks that prevent the most common and costly mistakes — scope gaps, feasibility assumptions and budget misalignment.

3. How governance should work

Steering committees that make decisions, not just receive status updates. How to structure authority so the right people act at the right time.

4. When to customise and when not to

A standard-first mindset protects your programme from complexity. How to identify where customisation genuinely adds value and where it creates risk.

5. Managing change and resource pressure

Keeping stakeholders engaged through the difficult middle phase. How to build a team that handles BAU pressure without the programme slipping.

6. Designing your future operating model

Defining who owns what in BAU before go-live. Roles, responsibilities and escalation paths that enable long-term value from the system.

7. Planning a go-live that sticks

Hypercare, knowledge transfer and stabilisation as formal deliverables. How to retain expertise past go-live and set BAU teams up to succeed.

Built for the people who own the outcome

This is a session for senior HR, payroll and operations leaders who are accountable for transformation delivery.

HR directors and heads of HR

You're sponsoring or steering the programme. This session gives you the governance and oversight principles that protect your investment.

Payroll managers and leads

You're on the ground during go-live and you'll own BAU afterwards. Learn what good looks like at each stage, and what to push back on.

HR programme and project managers

You need the full lifecycle mapped out. This session walks through each phase with practical, replicable practices.

HR systems and IT leads

You're managing the technical scope. We'll cover how to keep customisation controlled and protect long-term sustainability.

Register and find out what the best HR and payroll transformations have in common.