Zalaris launches Managed Global Capability Centre Service to scale HR & payroll with speed, control and lower run costs

Zalaris, a leading global provider of HR and payroll solutions, today launched its Managed Global Capability Centre (GCC) Service - a structured way for enterprises to stand up and scale retained business support functions such as HR and payroll while retaining strategic control. The model combines Zalaris’ cross‑border expertise, India‑based delivery talent and integrated governance to add capacity fast, standardise processes, and lower cost‑to‑serve.  

As organisations worldwide grapple with escalating operational costs, acute talent shortages, and geopolitical uncertainties, Zalaris' Managed Global Capability Centre Service represents a strategic evolution in global service delivery. The launch forms part of Zalaris' broader expansion strategy to strengthen its position in high-growth markets while delivering enhanced value to existing customers and investors. 

A Managed GCC is a hybrid operating model with flexible engagement options. It combines offshore delivery benefits with retained control and governance. Unlike traditional outsourcing, organisations maintain oversight and governance while leveraging cost advantages and specialised talent pools in key delivery markets India, the Philippines, and nearshore hubs in Latvia, Spain and Poland. 

The Managed Global Capability Centre service offers an opportunity to extend and deepen existing HR and payroll delivery models, enhancing operational efficiency through seamless integration and optimised cost structures. It ensures continuity in service quality while enabling organisations to scale strategically and sustainably across geographies. 

Flexible engagement options: 

• Build–Operate–Optimise (BOO) – for organisations wanting rapid scale-up with ongoing optimisation. 
• Build–Own–Operate–Transfer (BOOT) – for those seeking to eventually own and directly manage the GCC, with Zalaris providing set-up, ramp-up and operational excellence before handover. 
• TUPE & Rebadging Support – ensuring smooth transition of existing in-house or vendor teams, preserving institutional knowledge while integrating into Zalaris’ delivery framework. 

Customer outcomes include time-to-standup in only a few weeks, accuracy and timeliness of services according to top industry benchmarks, and significant cost-to-serve reduction, all supported by transparent service reporting. The service integrates with existing HR and payroll landscapes, introduces compliance-by-design controls across jurisdictions, and scales capacity predictably as demand changes. 

According to Everest Group, the GCC market is projected to grow at over 14% CAGR through 2028, driven by demand for hybrid delivery models that balance strategic control with cost efficiency. Zalaris’ deep specialisation in multi-country HR and payroll uniquely positions it to serve European multinationals seeking a GDPR-compliant, multi-lingual and fully integrated solution. 

At a strategic level, the launch reflects Zalaris’ adaptability to evolving market demands and strengthens its positioning in the rapidly expanding global capability centre landscape. By leveraging its established infrastructure and delivery expertise, Zalaris is entering a high-growth segment that supports long-term value generation and business resilience. 

"The managed GCC model represents a significant evolution in how organisations approach global service delivery. It provides the cost benefits of offshore operations while maintaining the strategic control and quality standards that HR and payroll functions require. This launch reinforces our commitment to delivering innovative services that address our customers’ evolving needs." says Hans-Petter Mellerud, Founder and CEO of Zalaris. 

“By combining India’s deep talent pool with Zalaris’ multi-country expertise, we deliver a resilient operating model,” said Balakrishnan Narayanan, Executive Vice President Zalaris APAC. “Customers get faster ramp, tighter compliance and a better employee experience - without adding fixed headcount.” 

The service covers setup and transition, talent acquisition and enablement, process design and optimization, technology integration, and steady-state operations - all underpinned by enterprise-grade security and regulatory compliance aligned to local laws and international standards. 

For more information about Zalaris' Managed Global Capability Centre service, click here. 

Contact:

Hans-Petter Mellerud, CEO and founder, Zalaris
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Balakrishnan Narayanan, Executive Vice President Zalaris APAC
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About Zalaris

Zalaris is a leading provider of Global Payroll and Human Capital Management (HCM) solutions, delivering services to over 1.5 million employees each month and generating annual revenues exceeding €130 million. With a team of more than 1,200 experienced consultants across 18 countries, we support organisations in over 150 countries worldwide through a unified, cloud-based system.

Our mission is to simplify HR and payroll operations, providing scalable solutions that streamline administration and deliver actionable insights. By empowering organisations to focus more on their people, we help drive strategic growth and long-term value.

To learn more, visit zalaris.com.