Thus:
- We shall seek to deliver on our contracted tasks according to our internal target service levels
- We shall deliver on our contracted requirements and conditions
- We shall work with our customers to develop end-to-end processes with the goal of achieving Six-Sigma Quality
- We shall all work to continuously improve our processes through active use of Lean
- We shall conduct thorough training for all of our employees to ensure continuous focus on implementation and anchoring of best practice processes
- We shall document our quality and follow the processes defined in our Operating Procedure Manuals, Implementation Methods and ITIL
- We shall ensure that all defined controls are being performed and documented to meet SOC requirements
- We shall report on quality on a monthly basis using our own and contractually defined KPIs
- We shall be certified or accredited in accordance with the relevant standards including ISO 27001 for managing of our IT infrastructure
- We shall comply with the assurance framework based on 3402 (ISAE 3402), an international assurance standard that describes Service Organization Control (SOC) engagements to provide assurance to our customers that we have adequate internal controls.
- We shall learn from our mistakes through root-cause analysis and share lessons learned with customers and colleagues
    
  