Media and customers report severe increases of spoofing attempts directly aimed at HR departments where fraudsters pretend to be employees requesting change of bank account numbers before payroll run - both via email and phone. The result could be erroneous payments to fraudsters' bank accounts.
Thus, as an immediate measure, Zalaris wants to emphasize that we do never accept any HR related inquiry sent via email or any other channel than Zalaris Helpdesk. Sending your requests through Zalaris Helpdesk is the only way for Zalaris to have a guarantee of the identity of the sender.
We strongly encourage you to distribute this information internally within your organizations. Please reach out to your Service Delivery Manager for further information or questions.
Thank you for your cooperation.
What is Zalaris HelpDesk?
Zalaris Helpdesk is a secure and user friendly online solution in Zalaris Portal, designed to give customers greater control, visibility and possibility to submit tickets to Zalaris Support Desk with the click of a button, ensuring enhanced transparency and support.
The main aim of the solution is to ease and improve the communication between the customer and Zalaris, as well as to ensure GDPR compliance.
Zalaris Helpdesk allows the customer to submit a ticket and follow its progression online. Customers can also easily search and find answer to question in the FAQ section.