The customer was looking for a trusted partner for global SAP HCM support, which included databases and the data warehouse. The partner selection criteria was: quality of services and continuous improvment of maintenance costs.
Pioneering technology company relies on Zalaris for global HR solution
Zalaris successfully implemented, developed and maintained an SAP HCM system for this global customer and their 170 000+ employees.
Sector
IT, Technology & Telecom
Employees
170 000
Location
Switzerland
Client Since
2014
Strategic Objective/ Value Driver
Technology scope:
SAP HCM, SAP BI/BW/BO.
Service scope:
HR Managed Services. Providing managed services for 90 countries, 170 000+ users, which covers the full range of support services plus system, development.
Solution:
- consulting
- support
- outsourcing
Role of Zalaris
End to End: from designing services to full execution and continuous monitoring of the system. We successively co-operated with the customer for the past 7 years covering the complete range of consulting services.
“
We are proud and glad that this customer renewed their contract for HR Managed Services with Zalaris. Our cooperation is still growing and we look forward to continuing it.
— Katarzyna Kwiatkowska, Country Manager at Zalaris Poland
Outcomes achieved
Reduced handling costs. Increased quality of SAP HCM service, quality indicators improved to 99,9%.
