In the corporate context, the need for Employee Self Service (ESS) is increasing from year to year. According to a study by Service Desk, around 88% of users in the USA believe that companies should have such a portal. In practice, however, there is a discrepancy between desire and reality. According to the CONVOTIS study from 2020, just 15% of companies in Germany have introduced an ESS system, and 45% of companies claim that they have never heard of it.
Employee Self Service can help your business save labor hours and increase efficiency. Employees can get access to their payroll, work schedules, benefits, updates to their own details and much more, all using one single interface. But why is this such an important part of HR?
What is Employee Self Services?
Employee Self Services is an employee portal that enables staff to manage themselves. Such a portal offers a range of functions that support employees in solving certain HR tasks. Employees no longer need to contact the HR department directly and thanks to ESS, they can solve many routine tasks independently.
Depending on the range of functions, the ESS can be used to obtain information such as payslips, vacation quotas and personnel development plans. ESS offers direct access to salary slips that can be easily accessed through the portal at anytime and from anywhere. Your workforce can submit various requests in the portal, such as approval of vacation and business trip claims and suggestions for job referrals. In addition, the employees can check the correctness of the data and training information stored in the database and adjust it if necessary.
Benefits of Employee & Manager Self Services
According to a recent study by McKinsey, HR managers spend 60% of their time and resources on routine processes. With an Employee Self Service portal, certain monotonous tasks are placed in the hands of employees and this relieves your HR department of routine work and gives them time for more important and strategic tasks.
Manager Self Service (MSS) systems offer a different perspective for HR or project managers. HR business partners and senior executives can quickly get an overview of working time or project hour accounts via an MSS portal and help answer critical questions like: Where is the project budget right now? Is the overtime of the employees in the tolerable range?, etc. This creates transparency and efficiency for both employees and employers. You, as an employer, can also use MSS as a dashboard to capture employee information for new hires or to process payroll, such a dashboard is ideal for monitoring & reporting on critical performance KPIs.
Other key benefits include:
- Location and time independent system access via web/mobile applications
- Fast approval paths through digital HR Self Services
- Constant availability of data
- Time and resource savings through automation
In order to be able to keep up in a fast-moving and increasingly digitised world, innovative concepts are required. A great future is ascribed to Employee & Manager Self Services. Employees would be able to serve themselves with information and complete routine tasks and requests on their own and on the go.
What could take hours before, can now be reduced to seconds. By giving employees access to needed information at the touch of a button, freeing up time for HR personnel to focus on business efficiency.
Now you can easily achieve cost savings through the automated processes of an adopted ESS & MSS portal. Click to know more on how to automate your HR processes today.