Finding and onboarding the right talent is only part of the challenge that HR and enterprise leaders ultimately face. Engagement and retention, however, deserve much greater scrutiny than ever today. As industry research firm Everest Group shows in its Zalaris-commissioned report on HR and payroll market trends, we are at a definitive crossroads.
It’s called the employee experience.
As you can imagine, it begins even before an offer is made. Your company’s interactions need to be personalized yet with the right technological advantages on local, regional and global levels, if you’re unbounded by geographic borders. What will hold companies back in the future has nothing to do with physical barriers, as digital innovations make extraordinary strides possible in terms of how we handle customers as well as employees.
Although most organizations give customers utmost attention, many are increasing focus on the thinking and expectations of people who make the products, services and satisfaction possible. In short, if you don’t care enough about how your employees view their working environment, don’t expect them to care that much about who they are there to serve.
In Understanding the Value and Benefits Beyond Next-Generation HR Services, Everest Group explores all the key issues and opportunities that enterprises must address sooner than later. Related knowledge and information are crucial in this era of unprecedented innovation and fast-evolving workforce dynamics.
For example, in this new report you’ll learn more about:
- Challenges in Achieving a Gold Standard HR Function
- Impact of Solutions in Mitigating Key HR Challenges
- Adoption of Advisory Services in MPHRO Deals
- HR and Payroll Outsourcing Market Sizes and Growth
- The Movement to Next-Generation HR Services
Instilling the Concepts in Your Culture
Your company’s culture, professional development opportunities and overall “experience” need to rise to the top of strategic priorities – or prepare to fall behind where it hurts the most. Your people are going to be the decisive factor, not software or even the most finely tuned products and processes in the world.
Employee and customer happiness are not separate and distinct concepts. They should be more unified in the value equation and formal business planning. As Understanding the Value and Benefits Beyond Next-Generation HR Services underscores: “The desires and preferences of the global workforce have evolved, and it is up to enterprises to understand this shift and take necessary actions to seamlessly transition to a new system.”
For instance, employers must rely on continuous feedback between managers and employees to ensure strong relationships and growth within the organization. Zalaris has enabled functionality in recent years to enhance and encourage continuous feedback.
However, there is no silver bullet for employee experience. The primary differences between employee experience in the future and what we all thought HR has been aiming to achieve over the past 40 years comes down to three key points:
- Value People in practice so they are empowered and engaged to do a great job.
- Provide personalized services to employees essentially as you would customize service to clients.
- Be driven by data and insight pertaining to your people, for their benefit and your mastery of these concepts, using consent in a trusted and ethical context.
As you can see from the illustration below, larger enterprises should focus on advancing from the traditional paradigm of HR services to a next-generation platform – such as the “one truth” solution Zalaris offers – to become more agile, to derive deeper inherent value from all employees across all functions. A holistic integrated approach is warranted.
Figure: A Zalaris modified view of “next gen” HR services based on Everest findings.
The quality and calibre of solution deployed is also defined by how well your service provider masters its own ecosystem of point solutions and services. The ability to provide personalized compensation “on demand” is one of many Zalaris focal points. Everyone in this space will need a toolbox. No one can do this alone. HR will need external help to Value People. What we believe HR should focus on and how we do that together is another story.
It’s all easier said than done, of course. Zalaris has the expertise to get it done with minimal disruption and optimized results. Let us know where you’re at in your transformation journey. We will help ensure you have the right approach and means of achieving the vision!
Dinesh Anbu has been with Zalaris nearly four years and currently leads HR for the company’s Asia-Pacific operations and also manages the group compensation & Benefits and analytics.
LinkedIn: Dinesh Anbu Twitter: @dineshanbu87