Say goodbye to frustration and hello to efficiency, the Zalaris Helpdesk is your one-stop destination for reliable and efficient customer support, whether you need to assure input delivery, assistance with technical issues, or have queries about your account.
If you’re a Zalaris customer, you may have noticed an updated solution in your PeopleHub: the Helpdesk Solution. The Zalaris Helpdesk is designed to streamline your support experience by providing a central location for all your support requests. You can create and manage tickets, view ticket activity, and track the status of your support request all in one place.
All our customers with access to Zalaris PeopleHub will get experience the redefined Helpdesk Solution. If you have any questions about using the Helpdesk, our team is here to help. Simply contact us and we’ll be happy to assist you.
Benefits of our new Helpdesk Solution
Zalaris’ advanced Helpdesk is a great option when it comes to effectively managing and resolving your employees’ queries. With our Helpdesk Solution, you can easily keep track of all your support requests in one place. Plus, you can use our powerful search tool to quickly find the information you need. And if you need to escalate a request, you can do so with just a few clicks.
Let’s dive in and explore these new features that benefit your business:
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Employee Self-Service |
On-Behalf-Of (OBO) Service |
Audit Service |
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Submit a ticket, feedback and share documents safely |
Process tickets “On-Behalf-Of” for pre-defined groups |
View and act on tickets that have been submitted by other employees of the company |
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Follow on the status and communication |
Easy to manage multiple OBO groups |
Possible to manage multiple accounts |
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Use draft functionality – you can start creating a ticket and finalise it later, once you’ve gathered all the necessary information |
Add additional information such as screenshots and documents on-behalf-of a specified employee group |
Sophisticated authorisation assuring data segregation |
| Enjoy proactive design alerting you for ticket progress and/or input needed | Change ticket status & follow-up on other people created tickets | No possibility to submit new tickets |
Know more on the topic
Updated features from the new Helpdesk Solution
Here’s a list of new features that were added to the Helpdesk Solution to provide an improved ticketing system from the previous version:
- A streamlined supporting portal designed with a fast user-interface and customer transparency.
- Integrated within Zalaris PeopleHub and Alumni Solution.
- A feedback section is added to improve employee experience and to empower positive changes in the business.
- Live metrics allows to monitor applications performance in real time. Each component health, performance, utilisation, configuration will provide data for application usage as well as to monitor any errors that happen, reproducing & debug them even before the end users has reported them.
- The solution is available in English and German languages.
Out with the old and in with the new and upgraded Helpdesk Solution that is easier to use, is faster, and provides a more personalised experience. Get in touch with our experts to know more about the new Helpdesk Solution and how to get access to it via Zalaris PeopleHub.