KaDeWe GmbH modernises international HR and payroll processes with Zalaris

KaDeWe GmbH is one of Europe’s best-known department store businesses, combining a rich retail heritage with modern transformation and an international outlook. To support these ambitions, the company set out to modernise its HR and payroll processes and establish a future-ready operating model.

KaDeWe GmbH needed a solution capable of managing complex collective agreement requirements in the retail sector while aligning its new HR landscape with its existing SAP environment.

Before the project began, many processes had evolved over time and were configured around the company’s specific requirements within its existing system landscape. Reporting requirements were particularly extensive and needed to remain fully supported. The objective was therefore to simplify and further digitalise existing processes while creating a scalable foundation for future HR initiatives.

Zalaris supported KaDeWe GmbH with the implementation of an SAP-based HR and payroll solution, including time management, reporting and additional digital HR processes.

As part of the project, the teams jointly analysed and assessed existing processes. This included identifying which long-established processes needed to remain in place and which could be modernised or simplified. The solution also needed to accommodate complex retail requirements and integrate seamlessly with KaDeWe GmbH’s existing SAP-based reporting and planning systems.

A flexible and collaborative approach was central to the project. Working closely with KaDeWe GmbH’s project team, Zalaris developed tailored solutions for specific retail requirements that had not previously been standardised on a global payroll platform.

Zalaris also helped digitalise additional processes, including occupational and collectively agreed pension schemes and travel expense management. Close collaboration, structured project management and continuous communication enabled the new processes to be successfully implemented and firmly embedded within the organisation.

• End-to-end HR digitalisation: Core HR processes across the employee lifecycle can now be managed digitally.
• A transformation built around the business: The new HR landscape accommodates KaDeWe GmbH’s technological, organisational and cultural requirements.
• International scalability: Standardised, scalable processes provide a future-ready foundation for further growth.
• Stronger service delivery: Structured ticketing processes and clearly defined workflows have improved service quality and strengthened collaboration between KaDeWe GmbH’s HR teams and Zalaris.
• A platform for continued development: KaDeWe GmbH plans to expand its HR landscape further by introducing employee self-services and additional digital HR processes.